Best Western Eglinton Arms Hotel

The hotel is in a very pastoral location, about a 15-minute drive from Glasgow. Clean rooms with all the amenities. Keep in mind that a basic room, like the one we booked, does not have a fridge. The staff was great, we received answers to all our requests and questions.

Staff were great; always had a smile, extremely helpful, nothing too much trouble. Food was excellent, from sandwiches to evening meal we were impressed by the quality and price. Beds were very comfortable. Great showers, hot and powerful.

The staff were extremely friendly and welcoming probably the friendliest and most welcoming of any hotel I have stayed in the UK. The correspondence I have received prior to staying with the offer of an upgrade was brilliant making me feel valued and at ease about staying at the hotel. The room was very cosy and well ventilated and also very modern and sophisticated showing really good value for money and that it was very lavish and lucrative and upmarket in a good way. Booking a table in the restaurant was also very easy with the hotel contacting me prior and pre-empting it showing their very good planning and organisation for guests staying there. The food in the restaurant was very delicious and delightful with service very prompt and efficient with staff make you feel very welcome and also the setting was very relaxing. The food at breakfast was equally as good and service again very efficient and food being again very delicious. The location of the hotel was extremely convenient, relaxing and picturesque being just outside of East Kilbride and the surrounding area of Glasgow allowing to feel relaxed and was very tranquil away from the helter skelter nature of Glasgow. The hotel building itself had plenty of character and charm, which was all the better by the great friendly welcome. Will certainly look at staying if visiting the area again and stopping overnight.

Service from all staff was excellent and far exceeded the service levels we have experienced at more expensive establishments. Staff are clearly well trained and motivated and the level of service offered is a credit to the hotel management.

The location was perfect for me, just a couple of miles from where I needed to be. The hotels parking facilities were good, and the overall feel of the property was good. The staff were very friendly, welcoming, and helpful. My room was nice, spacious, and comfortable. No normal window(s) in my particular bedroom, but instead a large set of skylights with Velux controls, which was ok for an overnight stay to be honest. Comfortable bed though. The restaurant food was excellent. Dinner was very nice, as was breakfast.